Shipping policy

SHIPPING POLICY

Thank you for supporting Jess on Hope! 🩷

This shipping policy applies to physical products purchased through the Jess on Hope online store.

PROCESSING TIMES

Most physical orders are processed within 3 to 5 business days after payment is successfully received.

Orders may occasionally take longer during product launches, holidays, promotions, or periods of unusually high order volume. If there is a significant delay with your order, we will do our best to communicate with you.

SHIPPING

Available shipping options and estimated delivery times will be displayed at checkout based on your order and shipping destination.

Once your order has been shipped, you may receive tracking information when tracking is available.

Please note that carrier delivery times are estimates and are outside the direct control of Jess on Hope. Delays caused by the carrier, weather, holidays, or other circumstances beyond our control may occur.

SHIPPING ADDRESS

Please make sure your shipping address is correct before completing your purchase.

Jess on Hope is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to help before the order ships, but we cannot guarantee that an address can be changed after an order has been processed.

LOST, DAMAGED, OR MISSING PACKAGES

If your tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If your package arrives damaged, please contact Jess on Hope as soon as possible and provide photos of the damaged package and product when possible so we can determine the appropriate next step.

For packages that appear to be lost in transit, please contact us so we can help you determine the appropriate next steps with the carrier.

DIGITAL PRODUCTS AND SERVICES

Digital downloads, coaching services, and other non-physical products do not require shipping.

Digital products are delivered electronically according to the instructions provided at checkout or after purchase.

The Recovery Journey and other coaching services are provided digitally and do not involve physical shipment unless specifically stated otherwise.

INTERNATIONAL ORDERS

If international shipping is offered, customers are responsible for any applicable customs duties, import fees, taxes, or other charges imposed by the destination country unless otherwise stated at checkout.

CONTACT

If you have questions about your order or shipping, please contact Jess on Hope using the contact information provided on this website or email me directly at DoseAndDiscuss@gmail.com ✨ 

Thank you for supporting a small business! 🩷

Xoxo,
Jessica Jenkins
Jess on Hope